Revamping donation website
LION BEFRIENDERS
Lions Befrienders (LB) is a social service organisation that strives to alleviate social isolation amongst our seniors by providing friendship and care for seniors to age in place with community participation, enabling them to enjoy meaningful and enriching lives. The website serves for collecting donations, calling for volunteers, referring seniors who need help and increasing awareness of Lions Befrienders’ causes.
Identifying Problem
After run an interview and a usability testing on current website with 8 participants. Below are the key insight synthesis from the affinity mapping
"I don't know where my money goes and
how much goes into the donation.
— Participant 1
"I want to volunteer in my free time.
Don't want to have too much commitment as
I am unsure about my schedule."
— Participant 2
Revamping website
Above is the final prototype after iterations, While working on the user flow, we conducted 2 rounds of usability tests and made design iterations to improve the overall user experience. The challenges were simplifying the breakdown of operation costs on donations and educating users about the differentiation of different volunteering roles. Provide clear guidelines on different categories of volunteer and time commitment.
How we measure success?
