At the project’s outset, solution engineers proposed a dual-system approach, allowing users to select the appropriate system for their journey within the apps.
User data guides the design, ensuring essential features remain visible and accessible. Due to tech limitations, two design approaches were tested using unbiased A/B testing to optimize the user experience.
The research shows that the SUSS score, 51 (2 doors) vs 61 (1 entry), shows that both approaches weren’t ideal. However, 1 door has a better response than another.
The project also included a design system overhaul to give the apps a new look and feel. This helped to improve consistency, usability, and maintainability.
